Karen Quintos

KAREN QUINTOS is Dell’s chief customer officer, where she leads a global organization devoted to customer advocacy. She is responsible for setting and executing a total customer experience strategy grounded in the relentless pursuit of our customers’ success. She also leads diversity and inclusion and corporate responsibility—business imperatives she is passionate about and that matter to our customers and team members around the world. Previously at Dell, Quintos served as senior vice president and CMO, vice president of public sector marketing and North America commercial, and held executive roles in services, support and supply chain management. Quintos is on the board of Lennox International and Susan G. Komen for the Cure, and is founder and executive sponsor of Dell’s Wise employee resource group. She is on the board of Penn State’s Smeal College of Business and a 2014 recipient of its highest honor, the Distinguished Alumni award. She was listed among the most influential CMOs in the world by Forbes, and named “Mother of the Year” by Working Mother magazine in 2012. Quintos earned an M.A. in marketing and international business from New York University and a B.S. in supply chain management from Pennsylvania State University. @dell